Returns and Refunds

You can return a product within 14 days of receiving your order, without having to provide any reason.

Return Conditions

• The returned product must be intact, unused and in its original condition, including packaging and accessories.
• The customer is responsible for return shipping costs.

Return Procedure
To start the return process, contact our customer service at hellopawlino@gmail.com, indicating the order number. All the necessary instructions to complete the return will be provided.

Reimbursement

• Once the product is received and verified, your refund will be processed.
• The refund will be made to the same payment method used for the purchase.
• Crediting times may vary based on the conditions of the banking circuit or credit institution.

For any further information, please contact us at hellopawlino@gmail.com.